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Shipping - Returns- Damage

USA Deliveries (We do not ship to Hawaii, or Alaska)

We do not ship any items Express, overnight, Air, Second Day air, or any other express method.

We ship using Fed Ex, and USPS.   The method used for your order will depend on weight, cost, and sizeof the order. We will provide you with a tracking number upon shipment. Standard shipping can take from 2-8 days depending on your location.


Shipping and Handling Rates

$6.95 for merchandise totals from $0.01 to $15.00

$8.95 for merchandise totals from $15.01 to $30.00

$10.95 for merchandise totals from $45.01 to $60.00

$11.95 for merchandise totals from $60.01 to $75.00

$12.95 for merchandise totals from $75.01 to $100

$17.95 for merchandise totals from $100.01 to $150.00

$18.95 for merchandise totals from $150.01 to $200.00

$20.95 for merchandise totals from $200.01 to $250.00

$22.95 for merchandise totals from $250.01 to $300.00

$26.95 for merchandise totals from $300.01 to $400.00

Orders over $400.00 are shipping are $30.95

International Shipping

We do not ship to International If you place an order from an International address. THE ORDER WILL BE CANCELLED.

Please note delivery times that are stated on web pages for any items that you have ordered.

We do not do local pick-up for any items.  If you place an order that is invalid, ie, lowercase letters when we do not do lower case letters, YOUR ORDER WILL BE VOIDED.

Please refer to web page that you ordered item(s) from for delivery times on other items.

Return Policy

Personalized items cannot be returned, all sales are final on all personalized items.  All letter and number orders are custom orders, and non-refundable. Other items have a 15 day return policy from date that product was delivered. All letter and number orders are custom orders, and non-refundable. Items that are returnable must be in proper packaging, we will not refund for any product that was not packaged properly when returned and is damaged.  We will refund the full amount of purchase, excluding shipping costs and a 15% restocking fee. Please note that there are some exceptions to the 15 day return policy, if so they are noted on the web page of the product.

Damaged Products

If your order is shipped USPS , and your package is damaged, SJA Wood Design will not replace your product.  The customer should file a claim with the USPS. The instrustions below only apply to the Fed Ex Shipping method.

If your product was damaged in shipping please notify us within 24 hours of package delivery. Please do not discard any packaging, or boxes, when we file a claim for the damaged item, FED EX might need to see damaged product and packaging. Contact us  info@sjawoodesign.com  include your name, address, and product that was damaged. If Fed Ex does not inspect your product, we will require proof of damage i.e. a digital photo e-mailed to us, or a normal photo sent via normal mail. IF WE DO NOT HAVE PROOF OF THIS DAMAGE 30 DAYS AFTER PRODUCT IS DELIVERED, YOU WILL NOT RECIEVE A REFUND OR REPLACEMENT PRODUCT. There is no exception to this policy, we have this policy in place to prevent FRAUD. Do not return damaged product to us, until told to do so. No need to incur additional shipping costs on a damaged product. In some cases FED EX will pick up the damaged product, if not we will contact you after we have filed the claim as to what to do with the damaged product.  In most case we will replace the damaged product.

Charge backs

In the event of an invalid charge back the customer will be held responsible for the total order price plus any fees assessed by the financial institutions involved including but not limited to a $25.00 dispute fee.

Order Limitations

SJA Wood Designs reserves the right to refuse service to anyone. SJA Wood Design reserves the right to refuse to answer any inquiry that may be considered harassing, profane or abusive in nature. By purchasing from SJA Wood Design you agree to these policies.

Failure to order properly


When ordering letters and numbers please make sure that the quantity in the "quantity box" box matches what has been placed in the individual alphabet matrix. An example, if you place a 2 in the “A” box and a 4 in the “B” box, the quantity box should have the number “6” in it. If you leave a 1 in the quantity we will send the first letter or number ordered. In this case we will ship , one letter “A”.


Make sure the correct number is entered in the quantity box that is the amount of letters or numbers that will be shipped to you.


Business Information

SJA Wood Design
1039 Harvest Home Circle
St. Charles MO 63304